Conflicts affect every form of relationship. In companies, they can have serious economic consequences with high follow-up costs. They hinder effective, future-oriented cooperation and can completely block necessary further development. As a rule, disputes tend to intensify quickly, especially when misunderstandings prevail and injuries have occurred. Personally affected people who are emotionally or due to their interests entangled in a conflict and whose focus is directed towards asserting their own ideas are usually no longer able to resolve their conflict with each other themselves.

KPMG Konfliktkostenstudie

Possible applications

• in all disputes where a solution acceptable to both sides is urgently needed for economic or personal reasons.
• in difficult proceedings where negotiations are deadlocked and fronts are hardened when no agreement or solution is in sight.
• as a pre- and out-of-court conflict resolution procedure.

In all cases, contemporary procedures such as mediation and empathic accompaniment can prevent escalation and go a long way in supporting the rapid, sustainable resolution of the conflict.