living conflict

“PEACE REQUIRES SOMETHING FAR MORE DIFFICULT THAN REVENGE OR SIMPLY TURNING THE OTHER CHEEK.
THE OTHER CHEEK. IT REQUIRES EMPATHY WITH THE FEARS AND UNMET NEEDS
UNMET NEEDS THAT GIVE PEOPLE THE IMPULSE TO ATTACK EACH OTHER.”

(Marshall B. Rosenberg)

Open and hidden conflicts block the success of projects and cost time and money. The individual actors often see themselves in the role of victims who can only react but cannot change anything themselves. The others are to blame, the project manager, the client, the software, the system, the universe.

With our training living Conflict we deepen the knowledge and skills of non-violent communication. In intensive small group work we practise the journey “from conflict to dialogue”. Prerequisite for this training is a minimum 2-day introductory seminar on Nonviolent Communication from us or another provider.

All our trainings and the Agile Living Movement programmes can be done live and remotely and are NOT affected by the current developments around Covid-19 (Coronavirus) and can take place.

These difficult times also offer opportunities: in a remote setting we offer many possibilities and examples of remote collaboration in teams. This supports with additional know-how for the coming months.

Conflict levels according to Friedrich Glasl

Friedrich Glasl’s conflict levels help to identify the conflict level. 

Furthermore, the stages are good indicators for designing the next steps. 

In stages 1-3, a conflict can be moderated well.
For levels 4-6, mediation is recommended.
For stages 7-9, other support is needed so that mediation can be carried out.

5 PHASES OF EMPATHIC Mediation

CREATING A SAFE SPACE

Here all questions about facilitation are clarified, such as confidentiality, impartiality, duty of peace, rules of communication, etc.

FINDING THE TOPIC

All participants describe their view of the conflict. The facilitator asks questions of understanding while the other conflict partners remain silent. At the end of the phase, the participants decide which topic to work with first.

examine the conflict issue in greater depth

Here the “good reasons” and the needs behind certain patterns of behaviour are explored. In the process, the conflict partners are slowly guided back into conversation and mutual understanding.

NEW OPTIONS FOR ACTION

In this phase, options for action are explored which are jointly decided by the conflict partners and are intended to help rebuild lost trust in joint solutions.

NEXT STEPS

The conflict partners agree on measures and experiments that they would like to try out until the next meeting in order to overcome the conflict step by step.

TRAINING

The training includes both live and remote two working days.
We start at 10am on the first day and work until 6pm.
On the second day we work from 09-17 hrs

SEMINAR LOCATION

For in-house training, the premises including catering, if necessary, are organised and provided by the client.

For online trainings we work with Zoom and Miro.

DATES

We arrange dates on request.

PARTICIPANTS AND TRAINERS

We will probably train with two trainers and possibly with an assistant. The number of participants can vary live from 12 to max. 16 participants.

In online trainings we can increase the number of participants to 25.

SEMINAR FEE

Our fee is calculated from our flat participant fee plus VAT.

what to expect in the training

  • Exchange and inspiration
  • Lightness and learning from and with the group
  • Insights into their own conflict behaviour
  • Nine stages of conflict according to Friedrich Glasl
  • Five phases of empathic conflict moderation
  • Deepening the 4-step model of non-violent communication
  • Role plays for conflict moderation

this is how we work

In live training sessions, the participants contribute their experiences on the topic and can try them out directly after short impulse lectures in subsequent training units.

In remote settings, participants can also contribute their experiences on the topic and, after short impulse lectures, directly test them in subsequent training sessions in breakout rooms.

We offer regular reflection sessions so that you can integrate what you have learned into your everyday life in the best possible way.

We work in small groups, plenary sessions and in pairs and look at the principles behind the agile way of working.

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