CREATING A SAFE SPACE
Here all questions about facilitation are clarified, such as confidentiality, impartiality, duty of peace, rules of communication, etc.
FINDING THE TOPIC
All participants describe their view of the conflict. The facilitator asks questions of understanding while the other conflict partners remain silent. At the end of the phase, the participants decide which topic to work with first.
examine the conflict issue in greater depth
Here the “good reasons” and the needs behind certain patterns of behaviour are explored. In the process, the conflict partners are slowly guided back into conversation and mutual understanding.
NEW OPTIONS FOR ACTION
In this phase, options for action are explored which are jointly decided by the conflict partners and are intended to help rebuild lost trust in joint solutions.
NEXT STEPS
The conflict partners agree on measures and experiments that they would like to try out until the next meeting in order to overcome the conflict step by step.